RETURNS AND EXCHANGES
If you are unsatisfied with your purchase or you have changed your mind we offer a 14 day money back guarantee. All we ask is that you return the goods in their original condition with all original packaging and labels intact and we will issue you a full refund of the amount (excluding return shipping costs) upon receipt of the goods to us. Refunds will be credited to your original payment method. Please note that all returned goods are sent at your cost and risk. No liability can be accepted for returned goods lost or damaged in transit. We suggest that you use the USPS Tracking Service when shipping your return which will allow you to insure the goods as well as obtain a signature upon delivery. Please contact us by email at firstname.lastname@example.org to arrange returns.
For us here at physicool we believe that quality is paramount. We thoroughly test all our products in real-life conditions to ensure that they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be defective or damaged. Returned products will be inspected by our Returns Department and replaced if the damage is the result of a manufacturing defect or deviation from factory specifications. If the problem was caused by reasons other than materials quality or assembly process, the original product will be returned to you.
We do not replace or refund products:
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects etc.)
- Damaged by misuse or activities other than the intended purpose.